The 14 Codes of Practice is a good place to start to understand what the parties concerned can expect:
https://pmsa.org.hk/en/regulatory/codes-of-conduct/
C1 General Code
- PMC = company with license
- PMP = Tier 1 or Tier 2
- PMS + services provided
C2 Complaint Handling
- Hillgrove: Where will the complaint register be? Who is the person-in-Charge? Who issues the complaint case number.
- If the person under complaint Is not a staff member?
- Who are the clients? WE – THE OWNERS ARE THE CLIENTS
C3 Effective Control of the Business
- Providing sufficient manpower
- D(1) A licensed PMC has to enter into agreement with its client with respect with respect to the provision of PMSs
C4 Handling Monies
C5 Ending Appointment
C6 Prevention of Corruption. – as defined under the POBO Cap. 201 Prevention of Bribery Ordinance
- B(1) Integrity Management Policy – Provide Integrity Training
C7 Licence certificate
C8 Personal Data
- Personal Data may be disclosed if voluntary. Disclosure on a need-to-know basis. Legal proceedings posted on a property. Not tel number, No email, no HKID
C9 Handling Payments
- First Line. Timely Settlements
C10 Provision of Financial Information
- Its section BACKGROUND – “PMSR” Regulation (Cap 628B). Provide information concerning conflicts of interest between PMC and Clients
- CODE A(1) The PMC has to the best of its knowledge or belief, provide to its clients the information concerning conflict of interest between itself and its clients
C11 Procurement
- D(1) mechanism ……… for the property for which PMS’s are provided by it. b) agree with the owners organisation
- F(1) Procurement by quotation …………. follow the guidelines under the agreement formed with the owners organisation
- G(1) Procurement by tender. = BMO
- Assessing a tender J(1) agree with the owners association on the assessment criteria
C12 Handling Emergencies
C13 Handling Scaffolding
C14 Handling Platform Works